FAQs
In case you were wondering
Still have questions after going through the site? Want to know something specific? We believe that our FAQs below will be very helpful. If you still have questions, or just want to get to know us better, don’t hesitate to contact us.
What are the house rules?
No Shoes in the house. Our fees are per guest. Kindly inform us if you will have additional guests. Additional guests shall be subject to a fee of P750 each, per night. Only registered guests are allowed. Drivers, Maids or any other companions of guests will be subject to a fee of P750 each Please conserve resources whenever possible. Guests must turn off lights & the Air-conditioner when not in use. Bedsheets, blankets & towels left with stains that are beyond that of normal use will be charged to the guest for extra cleaning or replacement fees. Please disclose to our staff any damages to the building or its contents such as plates, glasses, etc. Appropriate fees shall be billed to the guest through Airbnb's security deposit policy. The same shall apply to missing articles in the house. Damages exceeding the Security Deposit amount shall be billed to the Guest and reported to Airbnb. Karaoke is stricly prohibited. Management reserves the right to refuse service to guests disrespectful to our Staff. Fireworks, candles, smoking or any open flame is strictly prohibited. Please refrain from taking any plant, fruit, plant cuttings or flower without expressed permission form the Host. Replacement fees shall apply for any missing plant. 10PM to 8AM are QUIET HOURS. Please be considerate to our staff and other guests who may be resting. Confetti, Glitter, Party poppers, or anything similar are not allowed or a cleaning fee of P1,000 will be imposed.
What is your policy on outside food and drinks?
Guests may bring outside food & drinks, provided that they bring home all empty non-biodegradable containers such as plastics, glass & tin. Please allow our staff to check for any garbage left behind prior to checkout.
What is your swimming pool guidelines?
The pool is shared among our accommodations. Guests must agree to sign a Waiver before swimming. Never leave your kids unsupervised in the pool area, We do NOT have a Lifeguard. Pool size: 50 Sqm Depth: 5 Feet Diving or jumping is NOT allowed. Pets & Alcoholic beverages are NOT allowed in the pool area. Guests must wear proper swimwear. Pool is open 10AM to 9PM.
What if we want to bring our pets?
Guests with pets must make a P1,000 deposit upon checking in. Refundable upon checkout if there is no evidence of any pet soiling, urine or damages inside the cottages. Guests must indicate number of pets on AirBnb reservation details. The dog must be healthy and up to date (required every 3 years) on rabies and DHPP (vaccines for Distemper, Adenovirus (Hepatitis), Parainfluenza and Parvovirus). The dog must be flea and tick free and current on prevention treatment. Guests will always keep the dog on a leash outside the room. Guests will not leave the dog unattended in the room. Guests are responsible for cleaning up any and all dog refuse, as well as cleaning dog before he/she comes indoors. Guests will use either the Balai Tanay driveway or the road outside the property to walk the dog to urinate and defecate. Guests will not let the dog relieve itself in the garden. The dog is not allowed on the guest beds at any time. Evidence any pet soiling/damage on bed or bedding will incur extra cleaning or replacement fees. Dogs are not allowed in the pool area at any time. As responsible pet owners, Guests agree to accept full and complete responsibility for any personal injury or property damage caused by the dog or suffered by any person during Guests’ stay at Balai Tanay. Guests understand that Balai Tanay will charge accordingly for the repair of any damages, additional cleaning requirements, or flea treatment caused by dog’s presence or behavior.
What are the available appliances and kitchenware we can use?
Refrigerator Induction stove Microwave oven (except Jeepney Camper) Toaster oven (except Jeepney Camper) Rice cooker Water Kettle Hot & cold water dispenser (Balai & Alitaptap) Drinking water Barbecue Griller Mixing bowl Measuring cup Knife Chopping board Pot & Frying Pan Tong Soup ladle Spatula Bottle / Can opener Corkscrew Dinner plates Serving dishes Cups & saucers Soup bowl Silverware Glasses & mugs Soy sauce Fish sauce Vinegar Salt & pepper